Communication with our customers is our first priority.  We will provide you with the necessary ordering supplies, samples, marketing material and assistance to complete each order.  It is imperative that you are able to clearly indicate the products and services necessary to prevent any delays or errors.  Most mistakes and misunderstandings occur when paperwork is incomplete.  Due to the heavy demand for our product and services, we are sometimes unable to open new accounts when requested.

Establishing Your Account.  We understand providing our customers with the highest quality products and services is essential to our mutual success.  Before any work should be sent to our lab, a New Account Form should be completed and faxed/email to our office.  This will provide us with the correct billing and shipping information, telephone numbers and email address for us to process your orders.

Working with new customers requires us to identify the services and products you need, appropriate pricing for products requested and defining the products you wish to offer.  Our initial consultation with you should cover all of the following by not limited to only these.

• Services.  Most customers use three basic services that we offer:  Full Product Assembly, Flat Stack Assembly and Express Delivery.

Full Assembly.  The most complete service that can be requested includes individual product assembly, organized by team or group, identified by order envelope and separately boxed.  You may also include re-order forms, marketing material and specify packaging  configurations that are unique to your business. 

Flat Stack Assembly. Your order is complete, ready for assembly in your studio.  Buttons, key chains, statuettes, folders, etc. is all included in a do-it-yourself assembly process.

Express Delivery.  The most cost efficient printing method with the fastest delivery time available.  You provide digital files in an 8x10 unit configuration, color corrected and we print and ship same day.

• Products.  We will first start in selecting products that compare in quantity and style or a complete redesign of the products you will offer.  Most customers are a little bit of both and will construct their packages to reflect the new product mix. 

• Pricing.  Whether your establishing a new account or want to compare prices to your current lab, it is best to work with an existing order envelope that you currently use.  Midwest Sports will then be able to provide you with a detailed cost analysis of every package and single item for your comparison.  Once a new account is established, your cost for every product will be guaranteed for a 12 month period.

Sending Your Order.  While Midwest Sports does most of the work for you, every order should contain at least the following items:

• An full copy of the order envelope or form used for this order.
• The completed customer order envelopes with roll/exposure/file number clearly indicated on each one.  This should match the film or digital files submitted with the order and critical to accurately printing and assembling your order correctly.
• A verified copy of the CD with the digital files or rolls of film used.  If the film has been processed already, it must be received un-cut and in long roll.
• Include re-order forms, marketing material, etc. or have then sent prior to the arrival of your order.
• A completed Team Code worksheet if applicable.
• A complete Product Detail Worksheet that details exactly how to process your order.
• Payment method or check enclosed.
• Use a method of shipping that will automatically track your inbound package.

Receiving Your Order.  When your order arrives, it is important to inspect the contents carefully and make sure they are packaged according to the products and services requested.  In addition to the finished products, your order should also include:

• Thumbnail and Settlement Statement which includes a small photograph and product content of each order.
• A Lab Re-Order CD which contains all the digital files and XML files which contain, cropping, color correction, order ID and file name.
• Invoice and receipt of payment.

You will also notice that from time to time, there are extra individual or team prints included in every order.  Extras are printed at no cost to you and are included just in case you may need them.  It is sometimes easier to have extras on hand than to order a single print separately.

Midwest Sports will also archive every job for at least 30 days before it is deleted from our system.  Reorders and reprints can be sent by FAX or emailed during this time and are usually printed and shipped the same day.