Customer Service.  Midwest Sports is Monday - Friday from 7:30AM to 5:00PM EST.  We observe all major holidays and weekends.  Our production staff works overtime hours and weekends during peak seasons.  Midwest Sports is prepared to provide you with a variety of products and services.  Our customer service representatives are always ready to assist you with any technical support, marketing strategies, billing and product information.  We anticipate that your demands are unique and require solutions that are equally creative.

Payment Methods.  We will accept company or personal check with all orders and for your convenience we will also accept VISA, MasterCard and Discover Card.  All orders will automatically be shipped COD for first time customers and for any order not paid and over $750.00.  A service charge of $25 will be added to any check that is returned for non-sufficient funds and future orders may be subject to alternative payment methods.

Ohio Sales Tax.  All accounts are required by Ohio law to complete a tax exemption form and return it to us if you qualify for tax exempt status.  Out of state orders are subject to your state laws and questions regarding tax status should be directed to your accounting professional.

Minimum Orders.  Midwest Sports does not have a minimum order or dollar amount to process any job including re-orders and remakes from an original job.

Product Pricing.  Midwest Sports offers a variety of products and services to our professional photographers.  All products are prices accordingly and with respect to the services requested.  Depending on your needs and requirements, we can adjust certain pricing in order to minimize your lab costs.  In order to help you choose which products and services would be best for you, contact our customer service department for help and information.

Change Of Order.  We realize that occasionally you may have to change an order that is already in production.  Any order that is not already been printed will be changed with no additional cost.  Late orders received after printing and assembly will be treated a re-order and will be processed and received after the original job.

Rush Services.  Midwest Sports offers RUSH Services for any order when an earlier than normal deadline must be met.  While we try to accommodate your request with respect to other production projects in progress, RUSH Services may be subject to additional costs up to twice the catalog price.  Due to variations in workload and seasonal schedules, RUSH Services may not always be available.  All RUSH Services must have the prior approval of the management staff.

Shipping and Handling.  Midwest Sports uses United Parcel Service (UPS) as our primary shipping method.  Provided we have received payment in full, we will ship any order free of charge UPS Ground Service.  Upon your request, we will ship any order UPS Red Next Day Air or Second Day Air at your expense.  It is also important to note that if you prefer to ship any package by mail, make sure you use Priority Mail which provides tracking for your order.

UPS Next Day Air Inbound.   Midwest Sports has available pre-paid inbound shipping labels for your convenience.  These are for your inbound orders and may be used at any time to ship packages to Midwest Sports.  Pre-paid inbound shipping labels are not intended to be used for reprints, reorders and any order less than $500.00.

Damaged Shipments.  In the unlikely event you should receive a package that is damaged, it is necessary to keep the entire order just as you received it.  It is your responsibility to contact our office immediately so we can provide you with instructions and claim information.  If necessary, we will reprint your entire order at no additional charge.  Midwest Sports assumes no liability for inbound packages regardless of shipment method.

Copyright.  Midwest Sports adheres to all copyright protection laws and will not reproduce any copyrighted material without written permission from the copyright owner.

Liability.  Our goal is to safeguard all property and materials while in the possession of Midwest Sports.  Submitting film, prints or digital files for processing, printing or other handling constitutes and agreement by you that any damages or loss by our company, subsidiary or agents, will only entitle you to replacement with like amount of unexposed film, print and processing.  Except for such replacement, the acceptance of the film, print or digital file is without other warranty or liability and recovery for any incidental or consequential damages excluded.

Film Types and Digital Files.  Midwest Sports will accept only 35mm film for film processing and JPEG or TIFF files for print purposes.  We accept no responsibility for film not process by Midwest Sports.  For best possible results we strongly recommend professional Fuji or Kodak films as they will provide consistent scanning capabilities with our equipment.  Cut negatives in strips no less than four negatives will be accepted for single print or reprint purposes only.

Delivery Schedules.  We will make every effort to deliver your order prior to or on your expected delivery date.  normal delivery times vary from products and services requested however, most order are completed in 24 hours to 10 business days.

Product Assembly.   Every client we work with has different expectations on how their orders are to be handled, package and shipped.  Because Midwest Sports is efficient in providing a variety of packaging and assembly techniques based upon the services and products requested, it is important to communicate with every order your desired assembly method.  For more information regarding assembly options ask your customer service representative.

Print Samples.  Limited print samples are available for your marketing purposes free of charge.  All samples must be printed from your negatives or digital files or from a very limited supply of stock photos owned by Midwest Sports.

FTP Upload.  File Transfer Protocol is a convenient way to upload digital files to Midwest Sports.  Depending on your internet speed and access you may upload any number of digital files at any time.  We recommend using FTP for smaller jobs and reprints instead of first run jobs and large file transfers that require order envelopes and data entry.  This service will be available in early 2005.